All our products are produced with great care and attention to detail and we hope you will be delighted with them. If for any reason you are not, please contact us immediately and you are able to return them unused within 30 days of purchase and we will refund or replace them*.
Good are to be returned to Snugbags at the customers expense, however if products are faulty, we will refund or credit the cost of the return postage .
Faulty Goods If goods arrived damaged or a manufacturing fault occurs within the 365 day period, where possible, we’re happy to repair faulty items. Alternatively, we’d love to replace it.
If you think you have received a faulty, damaged or incorrect item please contact us and we will assist you.
Please note: we are unable to replace or refund items damaged through improper washing, so please follow the care label of the garment when washing. If you are unsure or please contact us for advice.
Items damaged as a result of wear and tear are not considered to be faulty. We do not offer refunds on sale items and will only exchange them if they are deemed faulty within our 365 day manufacturing warranty period.
*If you wish to return an item for personal reasons we will refund your purchase minus handling and courier fees.
Stock permitting we aim to dispatch all orders within 1-2 working days (please see estimated delivery times below). Please note that international deliveries may take up to 10 working days to arrive and up to 20 working days at peak times of the year. A business day is Monday to Friday and excludes Public Holidays.
New Zealand 2-3 working days Australia 3-7 working days Rest of world 3-10 working days
Unfortunately we can not guarantee delivery times. All orders are shipped from our warehouse in Auckland, New Zealand.
PRIVACY Credit card details are not stored anywhere on our server nor in our premises. Your credit card details are processed in real time by an independent payment gateway being PayPal which uses secure encryption.
COMPETITION VOUCHERS All competition vouchers are to be used/claimed within 7 working days of your win. They are valid on full price items only. This covers all our own competitions as well as competitions run by third parties.