All our products are made with great care and attention to detail and we hope you will be delighted with them. If for any reason you are not, please contact us immediately and you are able to return them (unused, unwashed and in the original calico bag packaging) within 14 days of purchase.
If you wish to return an item for personal reasons we will refund your purchase minus handling and courier/international shipping fees. Items are to be returned to Snugbags at the customers expense,
Faulty Items Please check your items on arrival. We do our best to quality control our manufacturing and ship all our items safely from our warehouse in New Zealand.
If you think you have received a faulty or damaged item, please email us on firstname.lastname@example.org and we will make sure you receive a new item or a refund. We will of course pay for the return delivery. Please refrain from using the item. Please note: we are unable to replace or refund items damaged through improper washing, so please follow our washing instructions when washing the garment and. If you are unsure or please contact us for advice. We are also unable to refund items that have been worn, washed or have marks.
Items damaged as a result of wear and tear are not considered to be faulty. We do not offer refunds on sale items.
Stock permitting we aim to dispatch all orders within 1-2 working days (please see estimated delivery times below). Please note that international deliveries may take up to 10 working days to arrive and up to 20 working days at peak times of the year. A business day is Monday to Friday and excludes Public Holidays.
New Zealand 2-3 working days Australia 3-7 working days Rest of world 3-10 working days
Unfortunately we can not guarantee delivery times. All orders are shipped from our warehouse in Auckland, New Zealand.
PRIVACY Credit card details are not stored anywhere on our server nor in our premises. Your credit card details are processed in real time by an independent payment gateway being PayPal which uses secure encryption.
COMPETITION VOUCHERS All competition vouchers are to be used/claimed within 7 working days of your win. They are valid on full price items only. This covers all our own competitions as well as competitions run by third parties.