YES, we are open!All orders, International and within New Zealand will be dispatched and shipped as per usual. We have been classified Essential Goods,to keep your little ones safe, warm and snug at night.
Use the code SAFE for $10 off any merino SnugBag and FeetBag.
We practice all of the required safety and hygiene measures to ensure your parcels reach you safe and sound. All our team members work from home (in self-isolation) and we have strict measures in place with our couriers to ensure non-contact delivery.
Please expect longer delivery times than usual while our couriers working tirelessly dealing with increased order volumes. Thank you for your support in these trying times xx
SHIPPING (covid19 update on 3 June 2020)
We aim to dispatch all orders within 1-2 working days.
NEW ZEALAND DELIVERIES
We use Courier Post for all national deliveries. Usually this is an overnight service, but currently - due to Courier Post experiencing large order volumes due to the covid-19 situation - please allow for a few extra days.
Please expect longer delivery times than usual due to the new International covid-19 rules and regulations. Normal delivery time frames are below - please allow for longer delivery times for international deliveries.
We highly recommend upgrading to International Courier service so you are able to track your parcel and receive it faster (3-6 working days). Please email us and to upgrade your parcel and we are happy to do so for the ticket price (generally around $15-20 to Australia and around $25-30 to the rest of the world).
If you do not upgrade to courier service you automatically agree to using International Standard NZ Post.
NORMAL DELIVERY TIME FRAMES
New Zealand 1-3 working days Australia 5-7 working days Rest of the World 5-10 working days
Our free shipping includes Standard New Zealand Post (non tracked) for all our International orders and overnight Courier Post for our New Zealand orders.
Unfortunately we cannot guarantee delivery times and once your order has been placed delays and lost parcels can occur.
Please note that international deliveries may take up to 10 working days to arrive and up to 20 working days at peak times of the year. A business day is Monday to Friday and excludes Public Holidays. Please contact us immediately if your item hasn't arrived within 15 working days. For national deliveries - please let us know if your parcel hasn't arrived within 3-5 working days.
Please note that international deliveries may take up to 10 working days to arrive and up to 20 working days at peak times of the year. A business day is Monday to Friday and excludes Public Holidays.
**All orders placed through this website are shipped from our warehouse in New Zealand and any import duties and taxes, and or lost parcels are the responsibility of the recipient in the destination country.**